![]() ![]() Should the problem persist, contact technical support. If you continue to observe playback issues after database repair, ensure there are no power, network, or motion detection issues.Note that while the HDD is repairing, new recordings are still being made, but some existing recordings may not be searchable until repair is complete. To verify repair progress, you may refer to the HDD status, or search the recorder log for repair started and stopped entries.For details, refer to the section "Database Optimization and Repair" above. After the upgrade is completed and the recorder is reprogrammed, it may be beneficial to perform a Database Repair.After reaching v3.4.92 and performing a full factory default, an upgrade directly to v4.50.00 is acceptable.There is a high chance of unit failure (requiring RMA) if the unit is not defaulted before upgrade. If the recorder is already at v3.4.92, a full factory default is highly recommended before upgrading to any version of v4.X.Upgrading from versions before v3.4.92 directly to any version of v4.X will likely cause the recorder to fail. All recorders must reach v3.4.92 before proceeding further.Upgrading from v3.4.92 build 170518 or Older If you are experiencing issues where playback is expected but not found, make sure "Database Repair" is performed as indicated in the procedures and scenarios below.īefore proceeding with upgrade, it is recommended that NVR configuration file is exported from the NVR over the network or on to a local USB drive. The introduction of firmware v4.0 brought about a new database architecture in order to be futureproof.Īfter upgrading to v4.X, the recorder database will need to be converted and optimized. ![]() Due to the many revisions, we recommend that the user closely follows the instructions below in order to reduce the amount of time spent as well as the chance of failure.Īs more affordable IP cameras are introduced over time with greater video resolution and data sizes, more efficient database management also becomes necessary. As such, many firmware revisions have been introduced over the years to continually ensure the product is compatible with the newest technology available. The I-series NVR (such as the DS-7716NI-I4) is one of Hikvision's most popular and feature-rich recorders. ![]() You may download Device ManageR from the Downloads page of your account at the most updated version of this document here: Please see this FAQ for instructions: How To Discover AVTECH Devices With Device ManageR – Advanced Discovery. If you intend to use your camera with AVTECH’s Device ManageR software, you may discover it using Device ManageR’s Advanced Discovery feature. Discovering Your Axis Camera With AVTECH’s Device ManageR (Legacy) This FAQ shows you how: How To Add Compatible Axis Cameras To Your Account. Register your Axis camera in your Room Alert Account. (This software allows your device to push data to ).ģ. This FAQ shows you how: How To Upload Required Software To Your -Compatible Axis Camera. Upload the required firmware and applications to your compatible camera. Check that it is compatible using this FAQ: List Of Axis Cameras Compatible With .Ģ. Please note that before your compatible Axis camera can appear in your Room Alert Account, you must take some preparatory steps in the order shown below:ġ. You may find the unit’s IP address listed under Local IP. To navigate to the camera’s Device Details page, select Devices in the navigation bar to the left in your Room Alert Account, and then select your camera from the device list. You may find the unit’s IP address in your Room Alert Account in the Device Details page. Discovering Your Axis Camera With Your Room Alert Account You may download Axis Camera Management from the manufacturer’s web site: Axis Camera Management (). You may also use the program to assign a static IP to your camera and to upgrade its firmware. The Axis Camera Management software discovers your Axis cameras through its Add Devices feature. You may download the Axis IP Utility from the manufacturer’s web site: Axis IP Utility (). You may also use it to assign a static IP to your camera if you wish. The Axis IP Utility automatically discovers your Axis cameras. If you intend to use your compatible Axis camera with your Room Alert Account at, you may wish initially to discover it using the manufacturer’s software, either the Axis IP Utility or Axis Camera Management. Discovering Your Axis Camera With Axis Software If you intend to use your camera with Room Alert Manager software, please see this FAQ for instructions: How To Discover Axis Cameras In Room Alert Manager. Discovering Your Axis Camera With AVTECH’s Room Alert Manager The best way initially to discover your Axis camera depends on whether you intend to use it with AVTECH’s Room Alert Manager software or your Room Alert Account at. By default, Axis cameras obtain an IP address by DHCP.
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